Return & Refund Policy

🔄 Return & Refund Policy — Velanvero

At Velanvero, we understand that sometimes a purchase may not work out as expected. Our goal is to make returns and refunds as clear and convenient as possible while ensuring a fair experience for every customer.

30-Day Return Policy

If you decide that an item is not right for you, you may contact us within 30 days after delivery to request a return.

Returned merchandise should meet the following requirements:

The item has not been worn or used
The item has not been washed or altered
Original tags remain attached
Original packaging is included whenever possible

For hygiene and quality-control reasons, products that have been worn, washed, damaged, or returned without their original tags may be refused.

Requesting a Return

Before sending anything back, please contact our customer support team at support@velanvero.com.

When contacting us, please include:

Your order number
The item you would like to return
A brief explanation of the reason for your return

Our team will normally respond within 12 business hours on weekdays and provide the next steps for your return.

Once your return has been approved, please follow the instructions provided by our support team and package the item securely before shipping it back.

Refunds

After your returned item arrives at our facility, it will be reviewed to make sure it meets our return requirements.

If the return is approved:

Your refund will normally be issued within 3–5 business days
The refund will be sent back through your original payment method
You will receive an email once the refund has been processed

Please keep in mind that your bank or payment provider may require additional time before the refunded amount appears in your account.

Exchanges

Need another size or want to exchange your item for a different product?

Simply mention your preferred replacement when submitting your return request. We will do our best to arrange the exchange based on current inventory.

If the replacement item is no longer available, we will instead process a refund for the returned product.

Return Shipping

The cost of returning an order depends on the circumstances:

Defective or incorrect item
If we sent you the wrong product or the item arrived with a confirmed defect, Velanvero will cover the applicable return shipping cost.

Personal preference or change of mind
For returns that are not related to a product defect or fulfillment error, the customer is responsible for the return shipping expense.

Size-related exchange
If you are exchanging an item for another size, we will cover the return shipping cost associated with the replacement.

Before Sending Your Return

Please keep the following in mind:

Contact our support team and receive approval before returning an item
Packages sent back without prior authorization may not be accepted
Original shipping charges are generally not refundable
Items marked as Final Sale or Clearance may be excluded from our return policy

Artículo agregado a tu carrito

Return & Refund Policy